Jinan Promotion Price New Style 2 Years Warranty 1500w Cylinder Engraving Fiber Laser Cutting Metal Panel Machine with Rotary - Dragon...

1. How to use the machine after receving the machine

Firstly , when you got machine , you need to contact with us ,our engineer will together with your to deal with it ,secondly ,we send user manuals and

 CD to you before you get the machine ,Thirdly Our professional technician online teach you until you can use it well by yourself.          

2.Payment terms,There are 2 ways to pay money . 1)T/T, means international bank transfer. 30% deposit, we produce the machine for you. 70% before shipping.

 It is convenient and fast. 2)Alibaba Secure payment. Reliable and safe, Alibaba will charge a little handling fee.        

3.How to choose a suitable machine?

You can tell us the working piece material, size, and the request of machine function. We can recommend the most suitable machine according to our experience.

Other kinds of payment we can consider if acceptable for us.

4.Do you have a setup and equipment commissioning service?

Yes,we have. The machine was installed and debugged before delivery. You can use the machine directly after receiving it. Of course, we also could let our technologists go to your country to install and debug the machine.

5. What is the warranty period for the equipment?

Three years warranty and 24 hours online professional technical support.

6. How to choose a good machine?

1)Machine quality.If you plan to choose a so cheap machine,maybe the quality is bad.And you have to order another machine after you use it for a period.This situation will have a bad effect on your producing.So the quality of the machine is most important factors to choose a machine.

2)Future more,aftersales service is very important, too.Good aftersales service represent the image of a company .After you use the machine and find some problem of machine,

a good after-sales can solve it effectively and protect the rights of consumers’.

3)The third is technical support.Because of time difference,there is a big problem to communicate with the seller. When you need help, maybe it is the sleeping time for the sellers. So the effectively contact information and serve is also useful to you. Other sellers maybe can not do this, but our company can provide 24th service a day,we could go to your place to help you solve some problems if necessary.

4)The last is company. In order to ensure their image, a company with good reputation usually can produce good quality machine .As our company, we specialized in CNC machine is more than 10 years, the professional engineer teams,the advanced equipment and the good service have earned us good reputation in world market.

7. If you want to know whether the machine can work on your material, please tell me:

1)What materials do you want to engrave or cut?

For different types cnc woodworking machine apply to different material.

2)What’s the max size of the material?(Length *width* thickness)

For it decided the working size of machine.(for example: BCM600*900mm)

Once you tell me about this, then I am able to recommend you the most suitable machine and best price for you. Or we can customize one for you.

8. This is the first time I use this kind of machine, is it easy to operate?

1) English guide video and instruction book are sent to you free together with the cnc router.

2)Free training course in our factory. Engineers are available to serve overseas but all the expense needs being paid by your side.

3)24 hours technical support by calling, video and email.

9.Terms of payment

30% T/T in advance, 70% T/T before delivery. 

After we receive your deposit, we will arrange production, during production period, we shall  report the production quality, product progress to ensure the clients fully control, meanwhile machine pictures and videos will be sent to clients in time, when they make sure everything is ok, transfer the balance and we arrange to delivery machine.

10.Warranty and after sales service

1.Three year warranty for cnc router machine ,half year warranty for spindle. 

    Free offer you replacement if there is a failure in warranty period

2. Exceed warranty period: if the cnc machine parts have any problems,we can offer new

    machine parts with cost price and you also should pay all the shipping cost.

3. We offer 24 hours technical support by call, email,skype.

4. Our technician can give you remote guide online(Skype or MSN) if you have any question

5. We can record videos of operating the machine.

6. Machine will be adjusted before it is delivered , operation disk/CD was included.